For ages 21+ only

xe6 Responsible Gaming — Your safety is our priority

xe6 believes gaming is for entertainment — not for stress. Our tools and support are always ready to help you keep your gaming habits in check.

Why is responsible gaming important?

Online gaming can be an enjoyable form of entertainment, but it is only fun when it stays in control. At xe6, we believe every player has the right to a safe and healthy gaming environment. Responsible gaming is not just about winning or losing — it means being mindful of your time, money, and mental well-being.

Whenever you feel that gaming on our platform is getting out of your control, you can easily set limits using our tools. From deposit limits to a full account break — everything is in your hands.

Safe Transparent Responsible

Our Protection Tools

Deposit Limit

Set a maximum limit on your daily, weekly, or monthly deposits. Once a limit is set, it takes effect immediately. Reducing a limit takes effect right away; increasing a limit is subject to a waiting period.

Time-Out Feature

Want to take a break for a few days? Use the time-out feature to temporarily suspend your account for anywhere from 24 hours up to 30 days. During the break, logging in or making deposits will not be possible.

Self-Exclusion

Choose self-exclusion for a long-term break. This feature allows you to close your account for anywhere from 6 months to permanently. During this period, no marketing communications will be sent to you either.

Gaming History Review

View your complete bet and transaction history. How much time you played, how much you deposited, and how much you withdrew — everything is stored transparently in your account.

Age Verification — 21+

xe6 is only for people aged 21 and above. Age is verified at the time of registration and additional identity documents may be requested in cases of doubt.

24/7 Support

Our Bengali-speaking support team is always ready to answer any questions related to gaming problems. Contact us via live chat or email us at [email protected].

Warning Signs of Problem Gaming

If any of the following signs appear in you, pause for a moment and reach out to us for support:

  • The tendency to keep betting more to recover lost money ("chasing losses")
  • Hiding your gaming habits from family or friends
  • Betting with money meant for rent, food, or other essential expenses
  • You have tried to stop gaming but could not
  • Feeling restless, irritable, or anxious when not gaming
  • Gaming is causing harm to your work, studies, or family relationships
  • You no longer get the same enjoyment without spending more time or money than before

Assess Yourself

Ask Yourself

Answer the following questions honestly. If the answer to more than one question is "yes", please talk to our support team.

  • Do I end up playing beyond my set budget?
  • Do I find it hard to take a break from gaming?
  • Do I keep playing even after running into financial difficulties?
  • Do thoughts of gaming keep me from sleeping?
  • Do I lie to my loved ones about gaming?
  • Do I lose my temper after a loss?

Healthy Gaming Habits

See gaming as entertainment. Set a fixed budget and never exceed it. Treat a win as a bonus, not an expectation.

Mental Health First

Do not use gaming to escape stress, sadness, or loneliness. Play when you are in a good state of mind, and seek professional help whenever you feel under mental pressure.

Steps to Get Help

1

Contact Us via Live Chat

Our Bengali-speaking support team is available 24/7. Let them know you want to use responsible gaming tools. They will assist you promptly.

2

Set a Deposit Limit

Go to your account settings and set your weekly or monthly deposit limit. Reducing a limit takes effect immediately.

3

Take a Time-Out or Self-Exclusion

Choose a time-out for a short-term break or self-exclusion for a long-term solution. Send your request to [email protected].

4

Seek Professional Advice

Problem gambling is a recognised mental health condition. Talk openly with family, friends, or a professional counsellor — there is nothing to be ashamed of.

5

Close Your Account Permanently

If you feel that stopping gaming entirely is the right decision, our support team will help you close your account permanently. We respect this decision.

Policies and Detailed Information

Protection of Minors

xe6 strictly follows the 21+ age requirement. Please keep your device secure so that minors cannot access this platform. The use of parental control software is recommended. If you have any suspicion, let us know — we will investigate and take the necessary action.

Setting Financial Limits

The minimum deposit at xe6 is ৳200 and the minimum withdrawal is ৳1,000. We advise you to set a fixed budget each week or month and never deposit beyond that limit. Our bKash, Nagad, and Rocket transactions are completed within 5 to 30 minutes.

Self-Exclusion Policy

Once a self-exclusion request is made, we will close your account within 48 hours. During this period, no promotional emails or messages will be sent. To reactivate, a specific cooling-off period must pass and you will need to contact our support team.

Fair Play Guaranteed

xe6 uses SSL encryption and verified game software. All game outcomes are controlled by a Random Number Generator (RNG), which ensures that every result is completely random and fair. There is no possibility of manipulation or cheating.

Common Questions About Responsible Gaming

Log in to your account, go to Settings, and click on the "Responsible Gaming" section. There you will find options to set daily, weekly, or monthly limits. Reducing a limit takes effect immediately. Increasing a limit is subject to a review period.

When you activate self-exclusion, the eligible balance in your account remains protected. However, bonus or promotional credits may be cancelled as they are tied to an active account. For more details, contact us via live chat or email us at [email protected].

New deposits or gaming are not possible during a time-out. However, the ability to withdraw your valid account balance generally remains available. Please speak with our support team for your specific situation.

No. xe6 is only for people aged 21 and above. Age is verified at the time of registration and underage users are not permitted to create an account. Use parental controls to prevent minors from accessing the platform.

First, contact our 24/7 live chat or email us at [email protected] — our Bengali-speaking team will assist you. You can also talk to a family member or a trusted friend, and if needed, seek advice from a mental health professional. Problem gambling is a treatable condition — do not try to handle it alone.

After the set period has ended, it is possible to request reactivation. However, this is a careful process in which our support team will assess your situation before making a decision. If you have chosen permanent exclusion, it cannot be reactivated.

Play responsibly,
enjoy the experience

May your gaming experience at xe6 always be safe and enjoyable. Contact us whenever you need help, or explore our games.

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